Do we ever say no to clients? Yes. Here’s why.

Is the client always right? Well…no. Here’s how to spot when a client is going against their own best interests, and how to say no (politely). How to say no to a client? And when is it appropriate to do so? Sometimes, it isn’t appropriate. For instance, consider this scenario. Client: Shouldn’t the email blast […]

Responding to Client Feedback: Unreasonable Responses to Reasonable Requests

How agencies should respond to client feedback—and how they shouldn’t In our first discovery meeting with a new client, we discovered how badly the company’s previous web design company had treated it. As a new website had taken shape, the client had posed reasonable questions concerning some of the creative decisions made by the designers. Among […]