Your reputation is being managed already.
Everything’s better when it’s managed by you.
Reviews happen. With our help, they become an asset.
You work hard to build a company you’re proud of. We know you put customers first (or you wouldn’t be in business). Some of those customers are going to express themselves about your brand online. And what they say can have a huge impact on your bottom line.
The best way to handle feedback in the digital age is by being proactive. You can make the most out of the positive stuff while diminishing the impact of the negative. It’s a matter of keeping an eye on what folks are saying, and knowing what to do when they say it. Our reputation management team will do all that—while keeping you abreast of the situation at all times. Meanwhile, you can focus on running your business.
A 5-star review is like money in the bank. It should pay interest. With our help, your great reviews will never sit unrecognized in a darkened vault. We’re going to make sure as many people see them as possible. Without our active assistance, it’s the negative reviews (everybody gets at least a few) that travel the farthest. Rants get attention because, unfortunately, they’re fun to read. We even the odds by promoting your positive feedback in as many channels as possible.
We do everything we can to soften the sting of a bad review. We build strong social media channels to attract your fiercest feedback-leavers. We nip problems in the bud so they don’t end up on review sites, damaging your credibility for years to come. And we perform active social listening so you always know where you stand.
Feedback is just a fact of doing business. The best way to handle it is to meet it head-on—by running it instead of letting it run you. With Red Letter Marketing’s reputation management services, you can rest easy knowing it’s being taken care of, and continue to deliver great experiences to your customers.